Vineyard Scene

10 Ways to Improve Your Customer Service

Customer Service

Customer service is the lifeblood of most businesses, but it’s especially vital in the wine industry. Since wine customers range from the complete novice to connoisseur, their needs vary greatly. This makes it even more important to provide exceptional service to ensure that everyone leaves the tasting room with a high level of satisfaction – […]

5 Tips on Selling to Customer Preference


How well do you know your customers? The more you understand about them, their preferences, and their buying patterns, the better you can provide them with a seamless experience with your winery.  In our busy world, customers are more distracted than ever, so make it easier for them by knowing what they want before they […]